Privacy Policy

LooksOnMe operates the website available at lookson.me and related product flows. For privacy questions, requests, or complaints, you can contact support@lookson.me.

For privacy-law purposes, LooksOnMe is the controller of the personal data described in this Privacy Policy, except where a third party independently controls its own processing, such as a payment provider or identity provider.

We collect personal data that you provide directly, data created through your use of the service, and limited technical data generated when you access the website.

Depending on how you use LooksOnMe, this may include:

Because LooksOnMe processes user photos and generated visual outputs, some of the data you provide may be sensitive or highly personal. You should upload only content you are comfortable sharing for the purpose of receiving a try-on preview.

You must not upload photos or screenshots that you do not have the right to use, or content that is unlawful, exploitative, invasive of another person's privacy, or otherwise prohibited by our Terms of Use.

We use personal data only where we have a valid reason to do so, including to perform our contract with you, comply with legal obligations, pursue legitimate business interests, and, where required, rely on your consent.

We use personal data to:

If GDPR, UK GDPR, or LGPD applies to you, our main legal bases are: contract performance, legitimate interests, consent, and legal obligation.

More specifically, we generally rely on contract performance to provide sign-in, account, generation, and billing features; legitimate interests to secure, maintain, and improve the service; consent for optional analytics cookies where required; and legal obligation where we must keep records, handle disputes, or respond to lawful requests.

LooksOnMe uses essential cookies that are required for the website and core product flows to work. These include cookies used for authentication, session continuity, onboarding recovery, language preference, security, and your cookie-consent choice.

LooksOnMe also uses optional analytics technologies through PostHog. In the current website implementation, PostHog analytics cookies and event capture are disabled until you accept analytics cookies. If you reject analytics cookies, essential cookies still remain active because the service depends on them.

To create try-on previews, LooksOnMe processes your uploaded images with automated machine-learning tools. The current implementation sends generation inputs to Google Vertex AI after creating short-lived signed access URLs for the required files.

These tools help generate visual previews, but they can make mistakes or produce outputs that do not perfectly reflect real-life fit, appearance, texture, or garment behavior. We do not use the service to make legal, medical, employment, housing, or credit decisions about you.

We do not sell your personal data for money. We share personal data only where reasonably necessary to operate the service, comply with law, protect rights, or complete business transactions.

Categories of recipients include:

LooksOnMe and its service providers may process personal data in countries other than the one where you live. Those countries may have different data-protection laws.

Where required, we rely on appropriate transfer mechanisms and contractual safeguards provided by our vendors or otherwise required by law.

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law, dispute handling, fraud prevention, or accounting obligations.

Current product retention rules reflected in the codebase include: anonymous unfinished upload drafts are intended to expire after 30 minutes; authenticated unfinished upload drafts are intended to expire after 7 days unless promoted sooner; and expired upload drafts and their associated stored assets are intended to be removed by an internal cleanup job.

Completed account data, generated results, and billing records may remain associated with your account until you delete the account or we no longer need the data for service, support, security, accounting, or legal purposes.

Depending on where you live, you may have the right to request access to personal data, correction of inaccurate data, deletion, portability, restriction, objection to certain processing, or withdrawal of consent where consent is the basis.

You can also choose whether to accept optional analytics cookies. If you no longer want to use the service, you may request account deletion through available account controls or by contacting support. The current product includes an account-deletion backend capability, but support assistance may still be required depending on the surface available to you.

If you are in the European Economic Area, United Kingdom, or Brazil, you may also have the right to lodge a complaint with your local supervisory authority or the Brazilian ANPD, as applicable. If you are in certain U.S. states, you may have rights to know, access, delete, correct, or opt out of certain processing, subject to legal exceptions.

LooksOnMe may collect identifiers, commercial information, internet or network activity information, user-generated content, and inferences related to service operation. We collect these categories for the business purposes described above, such as providing the service, securing it, processing transactions, and improving it.

We do not believe the current implementation sells personal data for money. If cross-context behavioral advertising or sharing under certain state laws becomes relevant later, the policy and implementation should be updated accordingly.

LooksOnMe is not intended for children. Do not use the service if you are under the minimum age required in your jurisdiction to consent to online services.

If you believe a child provided personal data to LooksOnMe, contact support@lookson.me so we can investigate and take appropriate action.

We use reasonable technical and organizational measures designed to protect personal data, including access controls, authenticated storage flows, signed URLs for file access, and provider access restrictions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the last-updated date. Material changes may also be communicated through the product or by email where appropriate.

For privacy requests, data-protection questions, or complaints, contact support@lookson.me.